Women's stand-up collar wool coat
Free delivery with Royal Mail
14-day money-back guarantee
Over 24,000 satisfied customers
Questions & Answers
1.General Policy & Contact
Q: What should I do if I have a problem with my order?
A: Your satisfaction is our top priority! Please contact us BEFORE opening a dispute or leaving feedback. We are here 24/7 to solve any issues regarding size, quality, or shipping. We promise a friendly and satisfactory solution! Thank you!
2.Shipping & Logistics
Q: How long will it take to receive my order?
A: Processing takes 1-3 business days if in stock (non-customized clothing). Estimated delivery times:
* AliExpress Standard Shipping: 10-20 business days for most countries. Thank you!
* Express (DHL, UPS, FedEx): 5-10 business days (may incur additional charges). Thank you!
3.Sizing & Fit
Q: Is the sizing accurate? How do I choose the right size?
A: To ensure a perfect fit, PLEASE refer to the size chart in the product images! Measure your body (bust, waist, hips, etc.) and compare it directly to our detailed chart. If you are between sizes, we recommend sizing up for a more comfortable fit. Thank you! If there is no size chart, please order according to your daily size!!!
4.Q: The item I received doesn't fit. Can I exchange it?
A: We understand that sizing can be tricky online. We are happy to offer these solutions:
1. Alternative solution: We can offer a partial refund so you can keep the item and have it tailored locally. Thank you!
2. Please contact us to discuss the best option for you! Thank you!
5.Color & Material Quality
Q: Will the color be the same as in the pictures?
A: We do our best to accurately represent colors in our photos. However, every computer screen, phone, or tablet displays colors slightly differently. And you can contact us for an image or a real video. Thank you!
6.Q: What is the quality of the materials? Is it a good fabric?
A: Yes! We pride ourselves on using quality materials as described in the specification list (e.g., "Cotton," "Polyester," "Chiffon"). Product images represent the actual garment. For a detailed feel of the fabric, please check the close-up photos in the image gallery. We are confident you will love the quality for the price! Thank you!
7.Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receiving your item. The item must be unworn, unwashed, and have the original tags attached. Please contact us first BEFORE initiating a return request via Aliexpress. We will discuss the best option for you! Thank you!
We offer free shipping on all orders.
Hassle-free returns up to 14 days after delivery.
We ship our packages with a tracking number so you can always track your order. You will receive this number by email within 24 hours of your order.
If you are not completely satisfied with our product, you may return it within 14 days of receipt.
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