Shipping Policy

Below are the average delivery times for all our packages:
- Once your order is placed, we process it within 1 to 3 business days. During the week, processing
takes one business day, but if you order on Friday evening or over the weekend, the delay may be
slightly longer.
- Once your order is processed, it will be shipped, and delivery takes on average
8 to 12 business days.
We make every effort to simplify the ordering and delivery process as much as possible.
If you have any questions or concerns, please do not hesitate to contact
our customer service. Below you will find explanations regarding the processing and
delivery of your order.
Placing an order:
Ordering on [Store Name] is very simple. Go to the
product page and add it to your cart by clicking the
black "Add to Cart" button.
Then check that you have selected the desired options. If everything is
correct, click "Checkout". On the information page, you will need to
enter your contact details. Please ensure all information is correct. Once this
information is correctly entered, click the "Continue to shipping" button.
On the "Shipping" page, you can verify the delivery address
. Every shipment is completely free. As
a sign of gratitude to our customers, we always cover shipping and delivery costs.
Then click "Proceed to payment".
You have a choice of several payment methods. On
hellostella.com, all payments are secured by SSL encryption, thus guaranteeing you
a secure payment environment.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- PayPal account
- EPS
- Instant payment

Once your payment method is selected, click
"Complete Order". You will then be redirected to
the payment page. Follow the instructions to finalize your order. In case of
any issues, please do not hesitate to contact us.

Delivery costs:
We cover the delivery costs for every order. All our products are delivered
free of charge to your home. There is no minimum order quantity.
Shipping your order:
Have you found the perfect look or accessory on our site? Do you want to enjoy it as
soon as possible! That's why we ensure your order is processed and shipped as quickly as possible
.
To offer you fair prices, we have opted to group orders
and ship them all at once as soon as we reach the minimum required quantity.
We thank you for your understanding and your contribution to building a
better and healthier world.
Note: Like many online stores, we are currently experiencing high demand, and delays may occur due to
the health crisis. Please consider this when placing your order. We will do everything in our power to
ship your order as quickly as possible.

To have your order shipped today, please contact us by email. Our customer service team will be
happy to advise you on the most suitable solution.