Shipping policy

Shipping Information

At Sorvain, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery times:

• United Kingdom: 5–10 business days
• Delivery times may vary during holidays or periods of high demand.

Shipping Costs

We are pleased to offer FREE shipping on all UK orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your parcel at any time.

Delays

While we work closely with our shipping partners, occasional delays caused by customs, weather conditions or courier services may occur. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is accurate before completing your order. Sorvain cannot be held responsible for delays or lost parcels caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@sorvain.com